Billing & Account Assistance
Need help with your subscription, invoices, or payment methods?
Our billing support team is here to assist you. Simply fill out the form, and we’ll reach out to resolve your issue.
How do I update my payment method?
Submit a request through this form, and our billing team will update your details.
Where can I find my invoices?
You can log in to your billing dashboard to see past invoices via this form. The link to your dashboard was sent along with your welcome email upon signing up to School EdTech. If you can’t find it, let us know, and we’ll resend that over to you.
How do I cancel my subscription?
Fill out the form to request cancellation, and we’ll process it promptly.
Can I switch plans?
Yes! Let us know which plan fits your needs, and we’ll handle the transition.
Are refunds available?
Refunds are not available, but you can cancel at anytime based on your contract agreement.
How do I change my billing address or the name on the invoice?
Provide updated details in the form, and we’ll make the changes.
Can I get an invoice for my school’s records?
Yes! You can download your invoices from your account dashboard.
Do you offer annual payment discounts?
Yes, annual payments come with a discount—contact us for pricing.
What happens if my payment fails?
You’ll receive an email alert—update your details, or contact us for help.
Is there a late fee for missed payments?
Late fees may apply depending on our policy—check with our billing team.