Contact Your Dedicated Support Team
If you need help with onboarding, account setup, or troubleshooting, our priority support team is ready to assist you.
As a valued customer, you have access to dedicated support for quick resolutions.
What is dedicated support, and how does it work?
Dedicated support gives you direct access to a specialized account manager for faster, personalized assistance.
Who can access dedicated support?
Schools enrolled in our premium support plan or those who purchase hourly support can access dedicated assistance.
How do I contact my dedicated support specialist?
You will be assigned a specialist and you will get their direct contact details, so that you can reach them by phone or email. Our goal is to get you immediate support.
What’s the response time for dedicated support requests?
Our goal is to get you immediate support, requests are prioritized but are typically answered immediately.
Does dedicated support include one-on-one training?
One-on-one training is available via phone or screen share as part of your plan. Contact us for more details.
Can dedicated support help with troubleshooting technical issues?
Yes! Your support specialist can assist with advanced troubleshooting beyond what’s covered in standard support.
Is dedicated support available outside regular business hours?
In some cases, after-hours support is available for urgent issues—please contact us for more details.
Can I request ongoing support for my entire school?
Yes! We can set up a dedicated support plan for your entire school or district.
How do I upgrade to dedicated support?
Contact us to discuss plan options, pricing, and how we can best support your school.
What if I need more support hours than my plan includes?
We usually give you some grace time, but you can also purchase additional hours as needed—just let us know how we can help.